Credentialing is the process of intake, vetting, and adjudication of medical professionals to verify their education, licensing, certifications, and other qualifications. These artifacts are attached to an individual’s case and, once adjudicated, grant specific privileges such as patient care or medical practice. While credentialing typically begins during the onboarding process, continuous evaluation is conducted throughout the professional’s tenure at an agency.
The onboarding process for most federal employees and contractors is often straightforward, involving intake (e.g., job applications or Contracting Officer’s Representative (COR) submissions), suitability determinations, and forms completion, culminating in the employee’s first day of work. However, for medical professionals—or any role requiring credentialing—there is frequently a parallel and disconnected workflow. This disjointed process presents challenges for agencies striving to efficiently onboard personnel while managing credentialing, privileging, and enrollment activities necessary for mission-critical tasks like patient care.
The Challenges of Credentialing in Federal Agencies
Many agencies struggle to streamline credentialing workflows due to manual processes, cross-departmental dependencies, and limited automation. These challenges often result in inefficiencies that negatively impact the overall new hire experience, compliance with credentialing requirements, and timely mission readiness.
When analyzed holistically, the intake, vetting, and adjudication required for credentialing closely mirrors the processes used in Personnel Security. By leveraging proven strategies from personnel security workflows, agencies can achieve significant improvements in efficiency and compliance for credentialing activities.
A Unified Solution With ServiceNow
A ServiceNow-based case management solution offers a flexible, scalable approach to managing credentialing workflows. This platform enables agencies to seamlessly integrate credential management with other HR functions such as onboarding, talent development (including tracking Continuing Professional Education (CPE) credits), performance management, and exit clearance workflows. The result is a fully integrated, end-to-end process for employees and contractors.
From a compliance perspective, using a unified platform ensures process standardization, alignment with agency policies and federal healthcare regulations, robust logging, and audit capabilities. It also simplifies reporting, making it easier to demonstrate compliance and track progress across the organization.
Chainbridge Solutions: Your Partner in Credentialing Excellence
With deep expertise in both Personnel Security and Credentialing Case Management, Chainbridge Solutions is uniquely positioned to help agencies implement integrated solutions tailored to their needs. By adopting a ServiceNow-based approach, agencies can modernize credentialing workflows, improve compliance, and reduce the time to mission-readiness—all while delivering a seamless experience for their workforce.
Reach out to our team to learn more about our credentialing solutions and how we can help your agency achieve its goals.