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Leadership and Expertise
As we mentioned last week, the number of HR Professionals in the GS-14 and GS-15 grades increased by over 2,500 employees (from 1,886 to 4,445) between 1998 and 2018
The Changing Roles of Federal HR Professionals
The role, distribution, and experiences of Federal HR Professionals has changed over the past 20 years. The technology of HR has also changed, but the implementation of technology has
The Relationship Between Technology and Process
The promise of technology is alluring but results often do not materialize as presented in the business case. While the outcome can be impacted by many reasons, Chainbridge Solutions
The Federal Manager and HR Relationship
In our May 28th Federal HR Workforce blog post about Federal HR workforce transformation, we said the operational model wasn’t the problem. The focus should be adding new tools to the
Using Journey Mapping to Transform Workflow
Within the world of Design Thinking, one of the most effective understanding tools we use when working with a customer project that deals with workflows and sequencing is Journey Mapping.
Federal HR Workforce
Recently, the US Merit Systems Protection Board (MSPB) published a Research Brief titled “The State of the Federal HR Workforce: Changes and Challenges”[1]. The brief walks through the transformation of
Delivering Customer Value by Design
Effective customer engagements and corresponding business growth is a result of good design. Integrating Design Thinking with our mature Agile approach, Chainbridge Solutions’ execution and service delivery is guided by
ServiceNow Human Resources Service Delivery (HRSD) – Much More than Service Management
While HRSD is relatively new, the ServiceNow IT Service Management (ITSM) product and workflows are fairly mature, having been in the market since nearly the start of the company. Both
Machine Learning: Data, Insight, Action
Machine Learning comprises a variety of techniques allowing applications to automate business decisions and continuously improve performance, without requiring explicit instructions. Historical data is used to train a model for
Using Robotic Process Automation (RPA) to Share Data
How can legacy systems share data with your modern applications? Using Robotic Process Automation (RPA), we show you how. Our customers are constantly working with legacy systems that defy