Credential management is more than just onboarding; it’s an ongoing process of maintaining certification requirements, continuing professional education (CPE), and other currency maintenance activities. Using low-code platforms like ServiceNow, agencies can create integrated case management solutions that streamline every aspect of credential management, from onboarding to adverse event adjudication.
Beyond Onboarding: Continuous Credential Maintenance
After a provider is onboarded, they must maintain their credentials throughout their tenure. With a ServiceNow-powered employee service portal, credential holders can easily report CPE events, practice hours, and license renewals or upgrades. Using simple online forms, they can attach necessary documentation, such as new certifications, directly to their case. Depending on the type of event, the system can either update the credential holder’s case or trigger workflows for evaluation and adjudication of the new credentials.
Handling Adverse Events with Efficiency
Occasionally, adverse events such as malpractice claims or licensing issues arise. These are reported and tracked through separate workflows but remain linked to the credential holder’s parent case. This association ensures that all relevant data is consolidated within the credential management case, eliminating the need for external systems or complex integrations. For example, a malpractice claim could trigger a rigorous investigation and adjudication process, with all records seamlessly managed in the same platform.
Streamlined Reporting and Risk Mitigation
With all credential management activities housed in one system—including onboarding, currency maintenance, and adverse event adjudication—reporting becomes streamlined and proactive. Native reporting capabilities within the platform allow agencies to track trends, improve processes, and ensure compliance. Data can also be exported in CSV or Excel formats or interfaced with third-party analytic and cloud tools for advanced insights.
This integrated approach improves transparency and performance, giving authorized users access to real-time case status and mitigating risks associated with delayed or incomplete credential management processes.
One Platform for All Credential Types
Whether managing credentials for medical professionals, investigators, or law enforcement personnel, an integrated case management solution with flexible workflows and robust reporting capabilities provides the transparency and fairness agencies need. Leveraging a modern low-code platform like ServiceNow, agencies can modernize their credential management systems, improving efficiency, reducing risk, and ensuring compliance.
Contact us to learn how Chainbridge Solutions can help your agency reimagine credential management and modernize your processes.