The Unique Value of ServiceNow HRSD in the Public Sector
While ServiceNow IT Service Management (ITSM) is a mature product with well-established workflows, ServiceNow Human Resource Service Delivery (HRSD) represents a distinct and evolving solution. Both products aim to deliver consumer-grade workflows that improve the employee experience—allowing employees to search for information, open cases, and receive updates. However, HRSD and ITSM are fundamentally different in […]