Chainbridge Solutions is looking for a Senior Business Analyst with Data Analysis, Product Ownership, and ServiceNow experience. The Senior Business Analyst has a customer-centric role, supporting the production and value-driven relationship between Chainbridge Solutions and its customers. The BA’s role is to elicit, analyze, specify, and validate the business needs of project sponsors and stakeholders. This includes interviewing stakeholders for gathering and compiling detailed user requirements and developing business process flows to convey to development teams throughout the project lifecycle. This position requires leadership, business, and technical competencies and the ability to apply proven communication, analytical, and problem-solving skills to help support the development process, and to ensure that project deliverables fully satisfy business needs. Remote work is available

Key Areas of Responsibility 

• Serves as liaison between technology and business end-users 
• Consults with customers to develop process flows reflecting business process requirements 
• Formulates, documents, and verifies user stories, acceptance criteria, process flows, and mockups 
• Formulates, defines, and verifies business cases as well as business and solutions requirements based on both business and user needs. Works with Delivery teams to drive alignment of solutions with business strategies and business capability requirements 
• Elicits requirements from stakeholders. Translates conceptual user needs into functional business requirements in a clear manner to development teams leveraging tools such as JIRA 
• Translates, simplifies, and analyzes the feasibility of requirements to promote business process and solution design efficiency 
• Communicates changes, enhancements, and modifications to project managers, sponsors, and other stakeholders 
• Ensures requirements align with what is delivered from technology 
• Defines and continuously maintains the vision for the product they are responsible for 
• Creates a Product Roadmap to help the organization maintain its vision 
• Responsible for the creation and management of the product backlog items and prioritization based on the overall strategy and client objectives 
• Plays a key role in UAT efforts including guided sessions, providing customer support, documenting issues, and partnering with the scrum team and customers to ensure a successful UAT 
• Supports the development of release notes, sprint plans, sprint reports, user guides, training materials, etc. 
• Participates in the implementation, and provides post-implementation support 

Basic Requirements 

• US Citizenship 
• Ability to obtain a DoD Secret Clearance  
• 8+ years of relevant Information Solutions / IT experience working in all major phases of software implementation projects 
• 7+ years as a Business Analyst including proven experience with business and technical requirements analysis, elicitation, modeling, verification, and prioritization 
• 3+ years of experience in Agile Methodology 
• Strong communication and presentation skills 
• Demonstrated analytical and problem-solving abilities as well as attention to detail 
• Must possess strong interpersonal and information gathering skills and the ability to relate well to others at all levels throughout the organization 
• Strong organizational skills and ability to multi-task and successfully manage competing/ changing priorities 
• Advanced MS Office skill set to include Excel, PowerPoint, and Visio 
• Experience using JIRA or a similar tool 
• Diversified experience across multiple business domains and functional areas is preferred 
• Previous experience supporting software development as a Business Analyst or Product Owner, preferred
• ServiceNow experience, preferred
• Data migration Data Analysis experience,  preferred
• Fully vaccinated against Covid-19