News
The Continuum of HR in ServiceNow
What can you accomplish with the right tools? For one thing, you can solve some long-standing Employee Experience and HR challenges with ServiceNow through the proper use of a set of tools, each with specific strengths, all without accumulating technical debt. ServiceNow HR Service Delivery (HRSD) organizes HR data, services, and processes in a “Center of Excellence” model, which mimics high level functions of HR. We’ll call this the HR ‘tool box’. Inside are sections (Topic Categories) and drawers (Topic Details). Laying around in the drawers are the tools: HR Services,
BRIDGE Secure Receives Application Certification from ServiceNow
[FAIRFAX, Virginia— October 14, 2020]Chainbridge Solutions today announced it has received certification of its application with ServiceNow, available now in the ServiceNow Store. Certification by ServiceNow is only granted to apps available in the Store and signifies that BRIDGE Secure has successfully completed a set of defined tests focused on Now Platform security, compatibility, performance, and integration interoperability. The certification also ensures that best practices are utilized in the design and implementation of BRIDGE Secure with ServiceNow.This stand-alone Personnel Security application
Chainbridge Solutions Transitions to ServiceNow’s Premier Partner Program Segment
A key aspect of Chainbridge Solution’s Federal Human Capital Center of Excellence [Fairfax, VA — October 1, 2020 —] Chainbridge Solutions Incorporated announced today its transition to the ServiceNow Premier Partner Program segment. ServiceNow’s global partner segment framework is designed to determine how well a Partner strategically supports ServiceNow’s goal of $10 billion and beyond, as well as a Partner’s ability to successfully deliver specific customer outcomes. Chainbridge Solutions’ transition to the Premier segment recognizes achievements in the
Chainbridge Solutions Supports Department of Health and Human Services (HHS) on Electronic Case Adjudication and Processing Environment (ECAPE)
Chainbridge Solutions is excited to announce that we will be supporting General Dynamics Information Technology (GDIT) on a new contract with the Department of Health and Human Services (HHS) Office of Medicare Hearings and Appeals (OMHA). This contract supports the Electronic Case Adjudication and Processing Environment (ECAPE), a mission-critical Entellitrak-based case management system that handles Level 3 Medicare appeals. Chainbridge Solutions will provide a team of professionals with extensive Entellitrak expertise that will help Team GDIT and OMHA
Manager Involvement and Training
In a recent blog post, we talked about the importance of maximizing scarce training dollars to invest in the future of the HR workforce. Equally important is to provide training and development to federal managers. OPM’s Supervisory Qualifications Guide provides general guidance and recommended competencies for federal managers. Included in the leadership competencies are Human Capital Management, Developing Others, and Continual Learning. Federal managers (especially newly promoted or newly hired managers) deserve access to a common set of
Building Effective Solutions for the Office of the Inspector General
An Overview of Inspectors General The Office of the Inspector General (OIG) is a critical component of federal agencies as we know them today. Independent Inspectors General (IGs) in the Federal space were established in 1978 via the Inspector General Act, laying the foundation for over 70 IGs that serve organizations of varying sizes throughout the federal government. IGs are seen among the general community as the arbiters of fairness and efficiency and for that reason must be
HR Staff Training
The strategic management of human capital was designated a high-risk area by the US Government Accountability Office (GAO) in February 2011. As part of strategic management, agencies already include HR in broad workforce planning across mission areas. They also need to apply the same principles to HR workforce development to better identify and close skill gaps and develop robust workforce plans which will help ensure HR becomes a strategic advisor. In our last blog post, we talked about
Leadership and Expertise
As we mentioned last week, the number of HR Professionals in the GS-14 and GS-15 grades increased by over 2,500 employees (from 1,886 to 4,445) between 1998 and 2018 – so why did the MSPB interviews in their recent research brief, “The State of the Federal HR Workforce: Changes and Challenges” indicate a loss of leadership and expertise? The answer starts with digging in to one of the MSPB survey responses, “[we] were told to do things a
Chainbridge Solutions Awarded Option Year Contract With Department of Defense Education Activity (DoDEA)
Following the Department of Defense Education Activity's (DoDEA) option year contract award to Chainbridge Solutions, phase 2 of the project enables further refinement to DoDEA’s Personnel Security and Background Investigations Case Management System. Chainbridge Solutions will continue to build interfaces and incorporate new enhancements to the already built core system, addressing the security needs of an evolving workforce and the overall security posture of the organization. DoDEA’s Case Management System is built on the ServiceNow platform and offers
The Changing Roles of Federal HR Professionals
The role, distribution, and experiences of Federal HR Professionals has changed over the past 20 years. The technology of HR has also changed, but the implementation of technology has not significantly changed how agencies manage personnel paperwork processing. To fully benefit from technology modernization, agencies must understand their HR workforce. Using data from OPM’s Federal Workforce Data in Fedscope, it is easy to see the ratio of HR Specialists to HR Assistants has significantly changed, just as the