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The Relationship Between Technology and Process
The promise of technology is alluring but results often do not materialize as presented in the business case. While the outcome can be impacted by many reasons, Chainbridge Solutions recognizes that in order to increase the probability of success, there are key two things agencies must do to ensure a successful implementation once the technology has been identified: Create a robust Organizational Change Management (OCM) Plan to ensure a successful Go-Live; and Transition to a Center of
Low-Code Platforms and Why We Need Them
On June 26, 2020, Aarti Smith, President & CEO of Chainbridge Solutions, spoke at the Government Technology Webinar entitled “Low-Code, High Impact: Building an Optimal Path to Modernization”. She spoke about the advantages of Low-Code Platforms for fast tracking your digital transformation and modernization. Low-Code platforms offer customers a raised floor for application development. “All the foundational items are available out-of-the-box”, states Ms. Smith. "Application developers can hit the ground running by using built-in modules or libraries of
The Federal Manager and HR Relationship
In our May 28th Federal HR Workforce blog post about Federal HR workforce transformation, we said the operational model wasn’t the problem. The focus should be adding new tools to the HR toolkit. So, what should we do with these new tools? The MSPB research report provides our roadmap via eight barriers to transforming the HR workforce. The eighth listed barrier is Lack of Trust and Cooperation between HR and Supervisors which begins, “The relationship between supervisors and HR staff
Using Journey Mapping to Transform Workflow
Within the world of Design Thinking, one of the most effective understanding tools we use when working with a customer project that deals with workflows and sequencing is Journey Mapping. Routinely depicted as a type of narrated flowchart, the result of this mapping is to capture our customer’s actual and ideal journey through their workflow. We recognize effective transformation of our customers’ workflows must first begin by ensuring we clearly understand their existing process, activities, and outcomes. Consider the
Delivering Customer Value by Design
Effective customer engagements and corresponding business growth is a result of good design. Integrating Design Thinking with our mature Agile approach, Chainbridge Solutions’ execution and service delivery is guided by three simple principals: empathy, iteration, and innovation. Establishing a deep understanding of our customers means we recognize that organizational leaders and system stakeholders are real people with real business problems to solve. As a foundation of trusted, empathy is the starting point with every solution and system we design.
ServiceNow Human Resources Service Delivery (HRSD) – Much More than Service Management
While HRSD is relatively new, the ServiceNow IT Service Management (ITSM) product and workflows are fairly mature, having been in the market since nearly the start of the company. Both products deliver unified, consumer-grade workflows that enable employees to search for information, open incidents or cases, receive updates, and greatly improve the overall employee experience. There is a plethora of content from ServiceNow™, their partners, media, and others about the value of the ServiceNow Human Resource Service Delivery (HRSD)
Aarti Smith on Mentoring for Girls in Technology
When it comes to a great experience, it is never too late to share. In a recent conversation with colleagues, we were discussing the value of mentorship and I was compelled to capture my experience as a 2019-2020 Mentor for Girls in Technology, a committee led by Women in Technology (WIT) members. There were numerous fulfilling aspects of being a Mentor. For example, participating on a panel, sharing my own journey in STEM, sharing advice on how to navigate
How Machine Learning Transforms Data into Insight and Action within Your Agency
How Machine Learning Transforms Data into Insight and Action within Your Agency Artificial intelligence (AI) using machine learning and predictive models has the power to transform how your agency performs their work. These tools can help your team draw better, faster conclusions over time by accessing the data you already collect every day. What is Machine Learning? Machine Learning comprises a variety of techniques allowing applications to automate business decisions and continuously improve performance, without requiring explicit instructions.
Using Robotic Process Automation (RPA) to Share Data
How can legacy systems share data with your modern applications? Using Robotic Process Automation (RPA), we show you how. Our customers are constantly working with legacy systems that defy any kind of integration. They must securely access these legacy systems, manually enter information, and retrieve data for input, by hand, into their case management system. This creates a situation that is susceptible to errors, and forces knowledge workers to spend valuable time with mundane data entry/retrieval tasks when
Agile @ Chainbridge Solutions – Quick, Consistent Value Delivered to Your Team
The Benefits of Agile Agile Development presents several benefits to our customers including better stakeholder engagement, lower risk, and more predictable outcomes. Among the primary benefits of agile development is giving power back to our customers: allowing them to define and prioritize requirements as the application is built. The cyclical nature of gathering requirements and developing functionality ensure a productive team capable of responding to change. Agile @ Chainbridge Solution For our software development projects, Chainbridge Solutions